1 jobs found in umhlanga

Main purpose of Job Under minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the client SLA, TOA controls and processes and specific project/s you, as the agent, may be allocated to.  Key Performance Areas: 1.     Strategic Impact Completes a variety of standard tasks that impact delivery of the broader team in relation to the overall strategy of the service area Positive impact on broader team 2.     External/ Internal Client Impact Performs a variety of inter-related tasks that impact on the efficient delivery of the team to the client (internal / external) Produces timeous and accurate work in support of the broader team’s delivery Raises issues promptly that may impact broader delivery Work is accurate and on time 3.     Operational Effectiveness  Maintains close focus on timelines and accuracy ensuring quality of delivery of the role  Mitigates the risks that are...