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Job Summary

• The job holder will be responsible to :
• To develop and grow a strong relationship with Premier Customers
• To identify potential Premier Customers from Networking/Branches
• To deliver an exceptional service to Premier Customers
• To provide need based solutions to Premier Customers

Job Description

Outputs:

• To act as the primary point of contact and be able to maintain, manage and grow a portfolio of Premier Customers.
• Deliver objectives set primarily to achieve targets, to manage impairment and costs while building appropriate client/ customer commercial culture based on consistent behaviours aligned to Absa values.
• Maintain regular contact with existing Premier clients.
• Ability to attract new Premier customers
• Manage complaints for a continuous improvement of level of service
• Ensure seamless and consistent client experience to delight clients and exceed expectations
• Build excellent relationships with stakeholders to maximise sales opportunities and execution effectiveness.
• Contribute to high NPS
• Conduct risk analysis on the portfolio of customers including financial statements and their current product set held with Absa Bank.
• Conduct annual high risk  and PEP review for High Risk Categories of customers
• Submit proposals to Retail Risk for new loan applications including motivating interest rates based on the risk profile at the time.
• Check and signoff each new account application, loan document, Absacard application and bank account mandate change. Senior Relationship Managers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit. They are also responsible for checking documentation.
• Follow the Retail end to end account opening ensuring new accounts are authorised and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to management in Operations – less than 5% error rate
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations

• Ensure that the targeted level of business results for the jobholder’s portfolio is maintained.
• Regularly report to Line manager the activity level, recruitment and sales.
• Any other cognate duties as assigned by line manager
• Impairment level to be kept under control
• Delinquent Accounts report should be monitored and attended promptly to decrease the impairment rate

• Mandatory Risk and Control objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)